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As Head of Communications and Chief Spokesperson for the United Nations High Commissioner for Refugees (UNHCR), I lead communications efforts around the globe and serve as chief spokesperson. Operating in 120 countries, UNHCR provides shelter and help for over 30 million people who have fled wars and persecution. In my role, I have introduced strategic and crisis communication planning designed to have more impact on the varied audiences, which include media, donors, governments and refugees themselves. I also direct global advocacy campaigns with a strong emphasis on social media. I joined UNHCR from the International Atomic Energy Agency (IAEA), where I served for eight years as Spokesperson and Head of Public Information during the period the organisation made headlines for its inspection work in Iraq, Iran and North Korea and won the Nobel Peace Prize in 2005. Prior to IAEA, I headed the Press and Information team at the Organisation for Security and Co-operation in Europe and as a Public Affairs Specialist at Radio Free Europe/Radio Liberty. At the beginning of my career, I worked briefly as a journalist.