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Jen works as Creative Director, Head of Experience Design at R/GA, with over 12 years worth of experience in the UK, Germany & Australia. Jen has led many agile teams creating user experience design projects and is most passionate about connecting people with the right service or product to ensure it creates value. Working across a broad range of clients in banking, retail, telecommunications and automotive. Jen has worked with mass market brands such as Dyson, Google, Royal Bank of Scotland, Natwest, BT & Unilever. Jen’s work has won multiple industry awards including Cannes, D&AD, Digital Impact Awards, DADIs, BIMA and The Lovies. Jen was listed this year in the BIMA Top 100, as a UX & Design Champion, and has judged at many award events and regular speaking events across the global stage.